Davidson, Sarah, Salvo, Laura, Baker, Martyn, Jefferies, Nev and Knox, Emily (2013) Developing an understanding of people’s experiences of using tracing services to search for missing family: A qualitative investigation. In: Next steps : consolidating our learning, growing our service excellence : Reflections from staff and volunteers about what the British Red Cross learned in 2012. British Red Cross, London, pp. 49-56. ISBN 9780900228131